Managed IT Services in NYC & Northern NJ
We provide managed IT for small and mid-sized businesses in New York City and the broader Tri-State. The arrangement is straightforward: a named technician handles your desktops, servers, network, and cloud accounts, and you reach a real person — by phone — during the hours your business is open. No ticket queues that disappear into a generic inbox.
What we actually build.
Desktop, Laptop & End-User Support
Onboarding, hardware procurement, software installs, the daily 'my email isn't working' calls. Standardized images, asset tracking, and a consistent way to get help.
Network, Wi-Fi & Office Infrastructure
Wired and wireless networks specified, installed, and maintained. VPN, firewall, segmentation for guest networks. Onsite cabling for new offices in the Tri-State.
Microsoft 365 & Google Workspace Administration
Tenant configuration, user provisioning, security baselines, MFA enforcement, license rightsizing. Migrations between providers when business demands change.
Server & Backup Operations
Physical and virtual server administration, patching, monitoring, and backup with verified restores. Cloud migration when on-prem stops making sense.
The process.
- 01
Assessment
An onsite walkthrough of your office, network, and current systems. We document what's there, what's at risk, and what needs to be addressed first. You get a written report regardless of whether you proceed.
- 02
Stabilize
Backup, patching, MFA, password manager, and monitoring brought up to a sensible baseline. The boring fundamentals that prevent the worst calls.
- 03
Operate
Day-to-day support, scheduled maintenance, hardware lifecycle, vendor coordination. Monthly written report on what changed and why.
- 04
Improve
Quarterly review of what's working and what isn't. Roadmap for the year ahead — hardware refreshes, software changes, and security improvements — agreed in writing.
NYC & Northern NJ in person.
Managed IT is the service where being local matters most. Onsite hardware, cabling, new-hire desk setup, and the occasional 'the printer is on fire' call all need someone who can be there quickly. We're headquartered in New York City and cover all five boroughs (Manhattan, Brooklyn, Queens, Bronx, Staten Island) for same-day onsite response. We're in Northern New Jersey roughly twice a week — Bergen, Hudson, Essex, Passaic, Morris, Union — for scheduled onsite work and major project milestones; emergency onsite outside those days is available with longer response times, and remote support is available 24/7 by phone. We'll tell you up front what's reasonable from us, what isn't, and where another vendor would serve you better.
The stack.
- Microsoft 365
- Google Workspace
- Intune / Jamf
- Meraki / UniFi
- Datto / Veeam
- 1Password
- Crowdstrike / SentinelOne
Standard MSP toolset: Microsoft 365 or Google Workspace for productivity; Intune or Jamf for device management; UniFi or Meraki for networking; Datto or Veeam for backup; 1Password for credentials; an EDR product for endpoint security. We pick the specific tools to fit your size, budget, and existing investments.
Who we work with.
NYC professional firms (10-100 employees)
Manhattan and Brooklyn-based law, accounting, architecture, and financial services firms. Compliance-aware industries where IT sloppiness shows up in audits and insurance applications.
Light manufacturers & distributors
Mixed environment with office staff, warehouse hardware, and shop-floor systems. Networking and uptime matter; downtime costs real money.
Growing companies outgrowing a part-time admin
When the IT person 'who's good with computers' is no longer enough, but a full IT department isn't justified yet, a managed arrangement bridges the gap.
Common questions.
- How fast can you be onsite for an emergency?
- For NYC clients (all five boroughs), typically same-day during business hours, often within 90 minutes for genuine emergencies. For Northern NJ clients, same-day during the days we're routinely in-state (twice a week), with longer response times otherwise — we'll spell out the SLA in writing so you know what you're paying for.
- Do you work nights and weekends?
- Phone support is 24/7 for clients on the appropriate plan. Onsite work outside business hours is available, scheduled in advance, at a published rate.
- How are you priced?
- Per-user or per-endpoint monthly. Hardware, software licensing, and project work (e.g., office moves, server replacements) are quoted separately so the recurring fee stays predictable.
- Can you take over from our current MSP?
- Yes. We've handled transitions both directions. We do a documented handover, secure the credentials, and verify backups and licenses before declaring the cutover complete.
- Are your technicians U.S.-based?
- Yes — both onsite and the after-hours phone support. No offshore call center.
The other eight.
Start a conversation.
Direct reply from the founder. NYC & Northern NJ in person; U.S. clients remotely.
Get in touch →