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Managed IT

Managed IT pricing.
NYC/NJ metro rates, posted.

Per-user retainers, on-site hours, hardware procurement, backup and disaster recovery, and compliance programs. The rates below are the rates — same as we'd quote on a 30-minute call. Same-week onsite across the five boroughs; roughly twice-weekly across Bergen, Hudson, Essex, Passaic, Morris, and Union counties.

IT — Managed services

IT services, same à-la-carte structure.

Per-user retainers, on-site hours, hardware procurement, on-prem backup, and compliance programs. NYC/NJ metro rates. Items marked Scoped get a flat quote after a 30-minute call; Pass-through items bill at vendor cost with no markup.

IT à la carteStack any
Managed retainer
  • Managed IT — per user

    Proactive monitoring, patching, helpdesk, and quarterly review. Bundles workstation + smartphone for a typical knowledge worker.

    $149 / user / mo
  • Helpdesk only — per user

    Reactive support without proactive monitoring. For shops that already have an admin and just need a place to call.

    $79 / user / mo
Per-endpoint coverage
  • Workstation coverage

    RMM, AV/EDR, patching, and backup agent on a single laptop or desktop.

    $59 / device / mo
  • Server coverage

    Physical or virtual server — monitoring, patch windows, log review, on-call response.

    $149 / server / mo
  • Smartphone / MDM

    Mobile device management, remote wipe, app provisioning for company-owned phones.

    $19 / device / mo
Hourly & on-site
  • On-site break-fix

    Same-week onsite across the five boroughs; twice-weekly across Bergen, Hudson, Essex, Passaic, Morris, Union.

    2-hour minimum in Manhattan; 1-hour minimum in outer boroughs / NJ

    $200 / hr
  • Remote support

    Screen-share or unattended remote session for issues that don't need a truck roll.

    $150 / hr
  • Project work / installation

    Network installs, server migrations, office moves, M365 / Google Workspace cutovers.

    Fixed-bid preferred for scoped projects

    $175 / hr
  • After-hours / emergency

    Weekends, holidays, and overnight. Pre-arranged on-call contracts available — see below.

    1.5× multiplier
  • 24/7 on-call retainer

    Pre-arranged after-hours pager with a real human SLA. For systems where downtime has operational consequence.

    $799 / mo
Hardware procurement
  • Hardware procurementPass-through

    Laptops, workstations, servers, NAS, network gear. Distributor invoice shown; markup posted, never hidden.

    Cost + 15%
  • Handheld scanners & label printersPass-through

    Shop-floor and warehouse hardware. Configured, labeled, and provisioned before delivery.

    Zebra DS3608 ~$400–$600; ZT411 ~$1,500–$3,000; full handheld TC22 / TC27 ~$1,200–$1,800

    Cost + 15%
  • POS hardware bundlesPass-through

    Terminal, drawer, receipt printer, KDS, customer-facing display — racked and configured before install.

    Square Register Kit ~$1,339; Toast hardware bundle $1,500–$3,000

    Cost + 15%
  • Device provisioningOne-time

    OS imaging, MDM enrollment, software install, asset tagging. Done before the device leaves the bench.

    $75 / device one-time
Backup & continuity
  • Backup management — 3-2-1

    Three copies, two media, one offsite. Restore tests quarterly so we know it works.

    $99 / environment / mo
  • Offsite backup storagePass-through

    Object storage for offsite copies. Billed at vendor cost, no markup.

    Cloudflare R2 / Backblaze B2 typical $5–$15 / TB / mo

    Pass-through
  • Air-gapped immutable backup

    Separate provider, separate credentials, immutable retention. Ransomware-survival posture.

    $199 / environment / mo
  • Disaster-recovery runbookOne-time

    Documented RTO / RPO, restore procedure, and a real tabletop drill — not a binder no one has opened.

    $1,500 one-time
Network & on-prem
  • Network install (UniFi / Synology)

    Designed, installed, and documented. UniFi controller cloud-managed by us thereafter.

    Typical small office $3K–$12K all-in: UniFi router + switch + 2–4 APs + cabling

    Scoped
  • On-prem NAS / file server

    Sized, racked, configured. Snapshots and offsite replication wired in from day one.

    Synology DS923+ ~$599 diskless; DS1522+ ~$799; enterprise DS1823xs+ ~$1,899 + drives

    Scoped
  • On-prem server maintenance

    Patch windows, firmware updates, log review, hardware health monitoring with predictive failure alerts.

    $199 / server / mo
  • UPS & power monitoring

    Battery health, auto-shutdown integration, alerts before the lights go out.

    +$29 / mo per rack
Cybersecurity & insurance
  • EDR / next-gen antivirusPass-through

    Endpoint detection & response — SentinelOne / CrowdStrike / Huntress. Real coverage, not a free AV that's checking a box.

    $8 / endpoint / mo
  • MFA rolloutOne-time

    Phishing-resistant MFA enrolled across every admin account, every SaaS, every VPN.

    $1,500 one-time
  • Employee security training

    Phishing simulations and short training modules. Required for most cyber-insurance policies.

    $8 / user / mo
  • Cyber liability insurancePass-through

    Sourced and renewed through a broker we work with. Underwriting requires MFA, EDR, backups, training — which we set up.

    $1,500–$2,500 / yr for $1M coverage at a small shop; $3,500–$6,500 / yr at $2.5M

    Pass-through
  • Compliance program (SOC 2 / HIPAA / NYDFS)

    Controls, evidence, auditor handoff, ongoing maintenance. Quoted after a discovery call.

    SOC 2 Type II typical $25K–$80K year one all-in; HIPAA stack ~$1,200–$1,800 / mo

    Scoped
Always included on managed retainers
  • Remote monitoring + ticketing
  • Patch management
  • Documentation
  • Quarterly review
  • Vendor liaison
Need a website or web app instead?Same modular structure — landing pages, custom software, AI features, compliance stacks. Separate catalog so neither buries the other.
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FAQ

Managed IT questions.

How does managed IT pricing actually work?
Two common shapes. Per-user (typically $149/user/mo) bundles a workstation plus a smartphone for a knowledge worker and includes proactive monitoring, patching, helpdesk, and a quarterly review — the cleanest fit for office-based teams. Per-endpoint ($59/workstation, $149/server, $19/mobile) is for shops with a mix of devices that don't map cleanly to users — manufacturers, retail with shared terminals, organizations with kiosks. We'll recommend whichever model produces the lower defensible monthly for your actual environment.
What's included in the on-site rate, and why a two-hour minimum?
The on-site rate ($200/hr in Manhattan, $150–$175/hr in the outer boroughs and most of NJ) covers a senior engineer with the right tools, parts inventory, and access to the back-office documentation we've already built for you. The two-hour minimum in Manhattan reflects the reality of getting across the city — by the time we're in the door at one PM, the next call is at three. Outside Manhattan, the minimum drops to one hour. After-hours and weekends carry a 1.5× multiplier unless you're on a pre-arranged on-call retainer.
Do you mark up hardware?
Cost + 15%, posted. We show you the distributor invoice. Some shops bill cost-plus-flat-configuration-fee instead, and we'll do that for large fleet orders where the percentage starts to feel arbitrary — typically anything north of $25K in a single order. We don't do the IT-industry trick of refusing to disclose the markup.
Where do you actually go in person?
All five boroughs, same week. Bergen, Hudson, Essex, Passaic, Morris, and Union counties — roughly twice a week as a standing schedule, with major cutovers and incidents triggering travel outside those days. U.S. clients outside the metro are served remotely; on-site available on request with travel costs quoted separately. We generally don't take clients outside the U.S.
Can you handle a SOC 2 or HIPAA program end-to-end?
Yes. SOC 2 Type II for a small SaaS typically runs $25K–$80K all-in year one — auditor fees, a compliance-automation platform (Vanta, Drata, Secureframe), readiness work, and a penetration test. HIPAA is more of a recurring stack: a HIPAA-compliant Supabase + Vercel posture, BAA paperwork, audit logging, and PHI-aware encryption land around $1,200–$1,800/month before scale costs. Both are scoped after a discovery call so we can quote real numbers, not a brochure range.

Tell us what you're running.

We'll quote a flat monthly number after a free 30-minute scoping call — or tell you honestly that we're not the right fit.

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